Need Help Staying Connected?

To check if your iOS device is eSIM compatible, dial *#06# and click Call.

Your device's eSIM unique identification number (EID) will automatically appear if your device has this capability.

Here’s another way to do this:

Go to Settings> General> About.

Scroll down to view the “Carrier Lock” section.

Make sure you have “NO SIM restrictions” set, which means that your device is unlocked.

Then scroll down to view the “Available SIM” section. It should be iOS 15 or newer).

If you have an older iOS version, check your “DIGITAL SIM” section instead.

In any of these 2 sections, please find your IMEI category to ensure your device is eSIM compatible.

For devices with more than one SIM, you may need to temporarily disable/remove one of the SIM cards before downloading your eSIM.

Still not sure if your iOS device is eSIM-capable and unlocked? Skip the guessing game and contact us.

If the manufacturer mentions that the Android device is eSIM compatible, then this is the safest way to ensure that you can operate an eSIM plan. To get a quick answer, find our list of compatible devices.

A much easier way is to simply download the Simly app. There, you’ll be informed if your Android device is eSIM compatible.

Sometimes, your Android mobile model can be listed as eSIM capable and still not allow you to add an eSIM plan.

Android is an open-source operating system, so any mobile device manufacturer or carrier can customize it. That’s why some models released in some regions or countries may not have eSIM capabilities. Sometimes, the main carrier where you bought the device may not have this feature enabled.

Here are a few steps to check if your device has eSIM capabilities.

(The best way to confirm your mobile device is eSIM-capable, is through your device manufacturer, vendor, or your main carrier. Manual steps may or may not be applicable to your device.)

Samsung devices
Go to Settings> Connections> SIM card manager> Add Mobile plan
If the “Add Mobile Plan” is available, it should mean that your device supports eSIMs.
Contact Samsung support to confirm if the above steps are possible for your device.

Pixel devices
Go to Settings > Network & Internet
Tap the ‘+’ sign across SIMs.
If the “Connect to Mobile Network” page has a “Download a SIM instead?” option, your device is eSIM capable.

Remember to contact Google Pixel support or your vendor or main carrier to confirm if the above steps are possible for your device.

Other Android devices
Dial *#06# and press the call.
If your device is eSIM capable, you should be able to view your device’s eSIM unique identification number (EID).

Remember to check with your device manufacturer, vendor, or primary carrier to confirm eSIM capability if the above steps are not helpful for you.

Still not sure if your Android device is eSIM-capable and unlocked? Skip the guessing game and contact us.

You can also check the list of Simly-compatible devices.

With new devices being released into the market, our list keeps changing. For now, this is the list of eSIM-compatible devices in the market.

Before you go ahead and buy a Simly package based on your country, please make sure that your device can operate an eSIM.

Country and carrier-specific restrictions may apply*

Apple*
iPhone 14
iPhone 14 Plus
iPhone 14 Pro
iPhone 14 Pro Max
iPhone 13
iPhone 13 Pro
iPhone 13 Pro Max
iPhone 13 Mini
iPhone 12
iPhone 12 Mini
iPhone 12 Pro
iPhone 12 Pro Max
iPhone 11
iPhone 11 Pro
iPhone 11 Pro Max
iPhone XS
iPhone XS Max
iPhone XR
iPhone SE (2020)
iPhone SE (2022)
iPad Air (3rd generation)
iPad Air (4th generation)
iPad Pro 11‑inch (1st generation)
iPad Pro 11‑inch (2nd generation)
iPad Pro 11-inch (3rd generation)
iPad Pro 12.9‑inch (3rd generation)
iPad Pro 12.9‑inch (4th generation)
iPad Pro 12.9-inch (5th generation)
iPad (7th generation)
iPad (8th generation)
iPad (9th generation)
iPad Mini (5th generation)
iPad Mini (6th generation)

*Read below to find the Apple devices that DO NOT have eSIM capability:
iPhone from mainland China.
iPhone devices from Hong Kong and Macao (except for iPhone 13 mini, iPhone 12 mini, iPhone SE 2020, and iPhone XS).
*Only iPad devices with Wi-Fi + Cellular features are supported.

Samsung*
Samsung Galaxy S22 Ultra 5G
Samsung Galaxy S22+ 5G
Samsung Galaxy S22 5G
Samsung Galaxy S21 Ultra 5G
Samsung Galaxy S21 5G
Samsung Galaxy S21+ 5G
Samsung Galaxy S20
Samsung Galaxy S20+
Samsung Galaxy Z Flip
Samsung Galaxy Z Flip3 5G
Samsung Galaxy Z Fold3
Samsung Galaxy Z Fold2
Samsung Galaxy Fold
Samsung Galaxy Note 20 Ultra
Samsung Galaxy Note 20+
Samsung Galaxy Note 20

*Read below to find the Samsung devices that DO NOT have eSIM capability:
– All Samsung S20 FE/S21 FE models
– US versions of Samsung S20/S21 and Galaxy Z Flip 5G
– USA and Hong Kong versions of the Samsung Note 20 Ultra and Samsung Galaxy Z Fold 2
– Most Samsung devices purchased in South Korea do not support eSIMs.

*Galaxy Z Flip4 and Samsung Galaxy Z Fold4 purchased in South Korea are eSIM compatible.
*Samsung S21 series devices (with the exemption of FE models) from Canada and the USA may have eSIM capability as long as the One UI 4 update is installed.

Please contact your carrier or device manufacturer to confirm your Samsung device is eSIM capable.

Google Pixel
Google Pixel 3 & 3 XL*
Google Pixel 3a & 3a XL*
Google Pixel 4, 4a & 4 XL
Google Pixel 5
Google Pixel 6
Google Pixel 6 Pro
Google Pixel 6a
Google Pixel 7
Google Pixel 7 Pro

*Read below to find the Google Pixel devices that DO NOT have eSIM capability:
– Pixel 3 models originating from Australia, Taiwan, and Japan; and those bought with service from the US or Canadian carriers other than Sprint and Google Fi.
– Pixel 3a bought in South East Asia and with Verizon service.

HAMMER
HAMMER Explorer PRO
HAMMER Blade 3
HAMMER Blade 5G
myPhone NOW eSIM

Motorola
Motorola Razr 2019
Motorola Razr 5G

Huawei
Huawei P40
Huawei P40 Pro*
Huawei Mate 40 Pro

*Read below to find the Huawei devices that DO NOT have eSIM capability
- Huawei P40 Pro+ is not compatible with eSIMs.

OPPO
OPPO Find X3 Pro*
OPPO Find X5 Pro*
OPPO Find X5*

*Read below to find the Huawei devices that DO NOT have eSIM capability
– eSIM support depends on carriers and coverage options. Coverage may vary. Known regions that do not support dual SIM cards: Australia (Telstra and Optus), and Japan (KDDI).
– Functions available on the live network depend on the carrier’s network and related services deployment.

SONY
Sony Xperia 10 III Lite
Sony Xperia 10 IV
Sony Xperia 1 IV
Others

Nuu Mobile X5
Gemini PDA 4G+Wi-Fi
Xiaomi 12T Pro
Windows 10*/ Windows 11

ACER
ACER Swift 3
ACER Swift 7

ASUS
ASUS Mini Transformer T103HAF
ASUS NovaGo TP370QL
ASUS Vivobook Flip 14 TP401NA

Dell
Dell Latitude 9510
Dell Latitude 7410
Dell Latitude 7310
Dell Latitude 9410
Dell Latitude 7210 2-in-1

HP
HP Elitebook G5
HP Probook G5
HP Zbook G5
HP Spectre Folio 13

LENOVO
Lenovo Yoga C630
Lenovo Miix 630
Lenovo Yoga 520
Lenovo Yoga 720 convertible laptops

SURFACE*
Surface Go 3
Surface Pro X
Surface Duo 2
Surface Duo

*For Windows 10: Your PC needs to have Windows 10 version 1703 or later for you to use an eSIM. The device also needs to be “LTE-ready”.

*Surface: Any AT&T locked devices will not support eSIM. If the device was purchased through carriers, the eSIM capability in Surface Duo might be disabled by your carrier. Please get in contact with them to confirm that eSIM is not disabled.

Still not sure if your device is eSIM-capable and unlocked? Skip the guessing game and contact us, your device carrier, or the manufacturer.

Yes, the Samsung Galaxy S20 is compatible with eSIM technology.

You can now access the internet abroad at a lower price than data roaming. You just need to buy a data plan, and you’ll be able to connect in no time.

Not sure which Simly data plan best suits our needs? Find the right eSIM plan for you here.

In some cases, your Samsung device model can have eSIM capabilities, but your device might not be eSIM compatible if your carrier or device manufacturer has disabled this feature.

To confirm your Samsung device is eSIM capable, contact your carrier or manufacturer immediately.

You can always double-check and go back to our list of eSIM-compatible devices. We make sure to keep it updated. Everyone deserves to stay connected anytime, anywhere.

Yes, the Huawei Mate 40 Pro is compatible with eSIM.

You can now access the internet abroad at a lower price than data roaming. You just need to buy a data plan, and you’ll be able to connect in no time.

Not sure which Simly data plan best suits our needs? Find the right eSIM plan for you here.

In some cases, your Huawei device model can have eSIM capabilities, but your device might not be eSIM compatible if your carrier or device manufacturer has disabled this feature.

To confirm your Huawei device is eSIM capable, contact your carrier or manufacturer immediately.

The following Huawei devices are eSIM compatible:

Huawei P40
Huawei P40 Pro
Huawei Mate 40 Pro
Huawei P40 Pro + is not compatible with eSIM.

You can always double-check and go back to our list of eSIM-compatible devices. We make sure to keep it updated. Everyone deserves to stay connected anytime, anywhere.

Yes, the Huawei P40 Pro is compatible with eSIM.

You can now access the internet abroad at a lower price than data roaming. You just need to buy a data plan, and you’ll be able to connect in no time.

Not sure which Simly data plan best suits our needs? Find the right eSIM plan for you here.

In some cases, your Huawei device model can have eSIM capabilities, but your device might not be eSIM compatible if your carrier or device manufacturer has disabled this feature.

To confirm your Huawei device is eSIM capable, contact your carrier or manufacturer immediately.

You can always double-check and go back to our list of eSIM-compatible devices. We make sure to keep it updated. Everyone deserves to stay connected anytime, anywhere.

Yes, the Huawei P40 is compatible with eSIM.

That means you can use it to access the internet abroad at a lower price than data roaming. You just need to buy a data plan and you’ll be able to connect in no time.

But please note that the Huawei P40 Pro + is not compatible with eSIM.

You can now access the internet abroad at a lower price than data roaming. You just need to buy a data plan, and you’ll be able to connect in no time.

Not sure which Simly data plan best suits our needs? Find the right eSIM plan for you here.

In some cases, your Huawei device model can have eSIM capabilities, but your device might not be eSIM compatible if your carrier or device manufacturer has disabled this feature.

To confirm your Huawei device is eSIM capable, contact your carrier or manufacturer immediately.

You can always double-check and go back to our list of eSIM-compatible devices. We make sure to keep it updated. Everyone deserves to stay connected anytime, anywhere.

Yep, the Samsung S20 FE ultra is compatible with eSIM technology.

You can now access the internet abroad at a lower price than data roaming. You just need to buy a data plan, and you’ll be able to connect in no time.

Not sure which Simly data plan best suits our needs? Find the right eSIM plan for you here.

In some cases, your Samsung device model can have eSIM capabilities, but your device might not be eSIM compatible if your carrier or device manufacturer has disabled this feature.

To confirm your Samsung device is eSIM capable, contact your carrier or manufacturer immediately.

You can always double-check and go back to our list of eSIM-compatible devices. We make sure to keep it updated. Everyone deserves to stay connected anytime, anywhere.

Yes, the Samsung Galaxy S20 plus is compatible with eSIM technology.

You can now access the internet abroad at a lower price than data roaming. You just need to buy a data plan, and you’ll be able to connect in no time.

Not sure which Simly data plan best suits our needs? Find the right eSIM plan for you here.

In some cases, your Samsung device model can have eSIM capabilities, but your device might not be eSIM compatible if your carrier or device manufacturer has disabled this feature.

To confirm your Samsung device is eSIM-capable, contact your carrier or manufacturer immediately.

You can always double-check and go back to our list of eSIM-compatible devices. We make sure to keep it updated. Everyone deserves to stay connected anytime, anywhere.

Yes, the Samsung Galaxy S21 ultra is compatible with eSIM technology.

You can now access the internet abroad at a lower price than data roaming. You just need to buy a data plan, and you’ll be able to connect in no time.

Not sure which Simly data plan best suits our needs? Find the right eSIM plan for you here.

In some cases, your Samsung device model can have eSIM capabilities, but your device might not be eSIM compatible if your carrier or device manufacturer has disabled this feature.

To confirm your Samsung device is eSIM-capable, contact your carrier or manufacturer immediately.

You can always double-check and go back to our list of eSIM-compatible devices. We make sure to keep it updated. Everyone deserves to stay connected anytime, anywhere.

Yes, the Samsung Galaxy S21 is compatible with eSIM technology. This includes the Samsung Galaxy S21+ 5G and Ultra 5G

You can now access the internet abroad at a lower price than data roaming. You just need to buy an eSIM data plan, and you’ll be able to connect in no time.

Not sure which Simly data plan best suits our needs? Find the right eSIM plan for you here.

In some cases, your Samsung device model can have eSIM capabilities, but your device might not be eSIM compatible if your carrier or device manufacturer has disabled this feature.

To confirm your Samsung device is eSIM capable, contact your carrier or manufacturer immediately.

You can always double-check and go back to our list of eSIM-compatible devices. We make sure to keep it updated. Everyone deserves to stay connected anytime, anywhere.

No, the Samsung Galaxy S10 is not compatible with eSIM.

eSIM is a new technology that needs specific features in a device, so only the latest models use eSIM.

Manufacturers are adopting eSIM at a fast pace, so look out for new releases with eSIM.

You can always double-check and go back to our list of eSIM-compatible devices. We make sure to keep it updated. Everyone deserves to stay connected anytime, anywhere.

Yes, the iPhone 12 is compatible with eSIM.

This includes the iPhone 12 Mini, 12 Pro, and 12 Pro Max

You can now access the internet abroad at a lower price than data roaming. You just need to buy an eSIM data plan, and you’ll be able to connect in no time.

Not sure which Simly data plan best suits our needs? Find the right eSIM plan for you here.

You can always double-check and go back to our list of eSIM-compatible devices. We make sure to keep it updated. Everyone deserves to stay connected anytime, anywhere.

No, the iPhone 7 is not compatible with eSIM.

eSIM is a new technology that needs specific features in a device, so only the latest models use eSIM.

You can always double-check and go back to our list of eSIM-compatible devices. We make sure to keep it updated. Everyone deserves to stay connected anytime, anywhere.

No, the iPhone 8 is not compatible with eSIM.

eSIM is a new technology that needs specific features in a device, so only the latest models use eSIM.

You can always double-check and go back to our list of eSIM-compatible devices. We make sure to keep it updated. Everyone deserves to stay connected anytime, anywhere.

No, the iPhone X is not compatible with eSIM.

eSIM is a new technology that needs specific features in a device, so only the latest models use eSIM.

You can always double-check and go back to our list of eSIM-compatible devices. We make sure to keep it updated. Everyone deserves to stay connected anytime, anywhere.

Yes, the iPhone 13 is compatible with eSIM. This includes the iPhone 13 Pro and Pro Max.

You can now access the internet abroad at a lower price than data roaming. You just need to buy an eSIM data plan, and you’ll be able to connect in no time.

Not sure which Simly data plan best suits our needs? Find the right eSIM plan for you here.

You can always double-check and go back to our list of eSIM-compatible devices. We make sure to keep it updated. Everyone deserves to stay connected anytime, anywhere.

No, the Motorola One Vision is not compatible with eSIM.

eSIM is a new technology that needs specific features in a device, so only the latest models use eSIM.

Manufacturers are adopting eSIM at a fast pace, so look out for new releases with eSIM.

You can always double-check and go back to our list of eSIM-compatible devices. We make sure to keep it updated. Everyone deserves to stay connected anytime, anywhere.

No, the Motorola Edge is not compatible with eSIM.

eSIM is a new technology that needs specific features in a device, so only the latest models use eSIM.

Manufacturers are adopting eSIM at a fast pace, so look out for new releases with eSIM.

You can always double-check and go back to our list of eSIM-compatible devices. We make sure to keep it updated. Everyone deserves to stay connected anytime, anywhere.

Yep, the Motorola Razr is compatible with eSIM.

You can now access the internet abroad at a lower price than data roaming. You just need to buy an eSIM data plan, and you’ll be able to connect in no time.

Not sure which Simly data plan best suits our needs? Find the right eSIM plan for you here.

In some cases, your Motorola device model can have eSIM capabilities, but your device might not be eSIM compatible if your carrier or device manufacturer has disabled this feature.

To confirm your Motorola device is eSIM capable, contact your carrier or manufacturer immediately.

You can always double-check and go back to our list of eSIM-compatible devices. We make sure to keep it updated. Everyone deserves to stay connected anytime, anywhere.

Yes, the Google Pixel 4 is compatible with eSIM.

You can now access the internet abroad at a lower price than data roaming. You just need to buy an eSIM data plan, and you’ll be able to connect in no time.

Not sure which Simly data plan best suits our needs? Find the right eSIM plan for you here.

In some cases, your Google Pixel 4 device model can have eSIM capabilities, but your device might not be eSIM compatible if your carrier or device manufacturer has disabled this feature.

To confirm your Google Pixel 4 device is eSIM capable, contact your carrier or manufacturer immediately.

You can always double-check and go back to our list of eSIM-compatible devices. We make sure to keep it updated. Everyone deserves to stay connected anytime, anywhere.

Yes, the Google Pixel 5 is compatible with eSIM.

You can now access the internet abroad at a lower price than data roaming. You just need to buy an eSIM data plan, and you’ll be able to connect in no time.

Not sure which Simly data plan best suits our needs? Find the right eSIM plan for you here.

In some cases, your Google Pixel 5 device model can have eSIM capabilities, but your device might not be eSIM compatible if your carrier or device manufacturer has disabled this feature.

To confirm your Google Pixel 5 device is eSIM capable, contact your carrier or manufacturer immediately.

You can always double-check and go back to our list of eSIM-compatible devices. We make sure to keep it updated. Everyone deserves to stay connected anytime, anywhere.

Yes, the Google Pixel 3a is compatible with eSIM.

You can now access the internet abroad at a lower price than data roaming. You just need to buy an eSIM data plan, and you’ll be able to connect in no time.

Not sure which Simly data plan best suits our needs? Find the right eSIM plan for you here.

In some cases, your Google Pixel 3a device model can have eSIM capabilities, but your device might not be eSIM compatible if your carrier or device manufacturer has disabled this feature.

To confirm your Google Pixel 3a device is eSIM capable, contact your carrier or manufacturer immediately.

The following Google Pixel devices are eSIM compatible:

Google Pixel 3
Google Pixel 3a
Google Pixel 4
Google Pixel 4a
Google Pixel 5

You can always double-check and go back to our list of eSIM-compatible devices. We make sure to keep it updated. Everyone deserves to stay connected anytime, anywhere.

Yes, the Google Pixel 3 is compatible with eSIM.

You can now access the internet abroad at a lower price than data roaming. You just need to buy an eSIM data plan, and you’ll be able to connect in no time.

Not sure which Simly data plan best suits our needs? Find the right eSIM plan for you here.

In some cases, your Google Pixel 3 device model can have eSIM capabilities, but your device might not be eSIM compatible if your carrier or device manufacturer has disabled this feature.

To confirm your Google Pixel 3 device is eSIM capable, contact your carrier or manufacturer immediately.

The following Google Pixel devices are eSIM compatible:

Google Pixel 3a
Google Pixel 4
Google Pixel 4a
Google Pixel 5

You can always double-check and go back to our list of eSIM-compatible devices. We make sure to keep it updated. Everyone deserves to stay connected anytime, anywhere.

The Google Pixel 2 is compatible with eSIM if the phone was bought with Google-Fi service.

If your phone does not use Google Fi, it won’t work with our eSIMs.

You can now access the internet abroad at a lower price than data roaming. You just need to buy an eSIM data plan, and you’ll be able to connect in no time.

Not sure which Simly data plan best suits our needs? Find the right eSIM plan for you here.

In some cases, your Google Pixel 2 device model can have eSIM capabilities, but your device might not be eSIM compatible if your carrier or device manufacturer has disabled this feature.

To confirm your Google Pixel 2 device is eSIM capable, contact your carrier or manufacturer immediately.

The following Google Pixel devices are eSIM compatible:

Google Pixel 3a
Google Pixel 4
Google Pixel 4a
Google Pixel 5

You can always double-check and go back to our list of eSIM-compatible devices. We make sure to keep it updated. Everyone deserves to stay connected anytime, anywhere.

Yes, the Google Pixel 4a is compatible with eSIM.

You can now access the internet abroad at a lower price than data roaming. You just need to buy an eSIM data plan, and you’ll be able to connect in no time.

Not sure which Simly data plan best suits our needs? Find the right eSIM plan for you here.

In some cases, your Google Pixel 4a device model can have eSIM capabilities, but your device might not be eSIM compatible if your carrier or device manufacturer has disabled this feature.

To confirm your Google Pixel 4a device is eSIM capable, contact your carrier or manufacturer immediately.

The following Google Pixel devices are eSIM compatible:

Google Pixel 3a
Google Pixel 4
Google Pixel 5

You can always double-check and go back to our list of eSIM-compatible devices. We make sure to keep it updated. Everyone deserves to stay connected anytime, anywhere.

No, the Huawei P20 Pro is not compatible with eSIM.

eSIM is a new technology that needs specific features in a device, so only the latest models use eSIM.

Manufacturers are adopting eSIM at a fast pace, so look out for new releases with eSIM.

You can always double-check and go back to our list of eSIM-compatible devices. We make sure to keep it updated. Everyone deserves to stay connected anytime, anywhere.

No, the Huawei P30 is not compatible with eSIM.

eSIM is a new technology that needs specific features in a device, so only the latest models use eSIM.

Manufacturers are adopting eSIM at a fast pace, so look out for new releases with eSIM.

You can always double-check and go back to our list of eSIM-compatible devices. We make sure to keep it updated. Everyone deserves to stay connected anytime, anywhere.

No, the Huawei P30 Pro is not compatible with eSIM.

eSIM is a new technology that needs specific features in a device, so only the latest models use eSIM.

Manufacturers are adopting eSIM at a fast pace, so look out for new releases with eSIM.

You can always double-check and go back to our list of eSIM-compatible devices. We make sure to keep it updated. Everyone deserves to stay connected anytime, anywhere.

You might experience this in one of the following cases:

1. To determine if an eSIM was previously added, you need to check if it has an ICCID Number with an extra digit (20-digit number). The eSIM should be turned on to check that feature.
2. To find the ICCID, go to Settings > General > About (scroll down)

Note that an eSIM can’t be installed twice. It is impossible to reinstall an eSIM that has been removed.

If that doesn’t turn out to be your problem - this means you are installing the eSIM for the first time - the error message might be caused by a slow connection, a VPN enabled, or having too many eSIMs installed on your device.

1. To ensure you effectively install your eSIM:

• Make sure you have a strong and stable internet connection
• Deactivate any VPN services.
• Remove any eSIMs you are not planning to use in the future
• Ensure that the software is up to date.

This error message may appear if you install your eSIM on a carrier-locked device.

To determine if your device is locked:

1. Go to Settings
2. Go to General
3. Tap About

Normally, you will see No SIM restrictions under Carrier Lock. Please contact your carrier to unlock your device if that message does not appear.

Once your device is unlocked, please contact our Customer Care Team for help.

The “Unable to Complete Cellular Plan Change” message is associated with an error during installation, which could have resulted from one of the following:

1. Cellular data is turned off on your device.
2. The device has far too many eSIMs installed. Up to 20 eSIMs can be installed on eSIM-compatible devices, but the maximum number of eSIMs that can be active simultaneously varies based on the device model. 

In this case, you have to remove the eSIMs you aren’t using anymore or the ones you are sure you won’t need in the future.

3. Adding an eSIM that was previously added. 

To check if an eSIM was previously installed, you need to find the ICCID Number, which is, in this case, a 20-digit number (starting with 89 and ending with a random additional digit).

Go to Settings > General > About (and scroll down)

If you find out the ICCID has been installed, connecting may require a few minor tweaks. We can always help and remind you of the details needed to set up and install your eSIM.

Poor Connection while finishing the eSIM installation. Ensure you’re connected to a strong and stable network and avoid public Wi-Fi.

Please verify the necessary settings if you are experiencing problems connecting your eSIM on an Android device.

Go to My eSIMs > Details > Install eSIM/Access Data to find them.

Data Roaming should be enabled. On your device:

1. Go to Settings > Connections > Mobile networks
2. Choose your eSIM
3. Check that Data roaming is turned on
4. Go to Preferred SIM Card, and assign Mobile Data to your eSIM
5. Go to Connections > Mobile Networks and turn Data Roaming “ON”

The access point name (APN settings) needs to be updated.

1. Go to Settings > Connections > Mobile networks
2. Select Access Point Name
3. Select "+" or "ADD"
4. Under APN, enter the new APN settings specified in the eSIM installation details
5. Hit Save
6. Keep the remaining fields empty.

Please make sure your device is connected to a reliable internet connection as you’re doing this. 

In fact, no! Since most eSIMs cannot be reinstalled, removing your eSIM may result in its permanent loss.

To save data, we strongly advise temporarily turning off the eSIM when not in use. You can also simply switch off Cellular Data.

Note that the validity of the eSIM will only start running once it connects to a compatible network. Do not be afraid to turn it on before you fly!

First of all, you must check the following items to guarantee that you can successfully install and set up your eSIM:

Your device needs to be eSIM compatible and network unlocked.

You have a stable connection, preferably WiFi. (You need to download the eSIM properly to your device, and a stable internet connection is a must.)

By adding the installation details manually from the “Manual” tab

I. PREPARATION
Login to your Simly account.
Go to My eSIMs.
Look for the eSIM you want to install.
Tap the Details button.
Tap Install eSIM/Access Data
Select which type of installation
Tap Manual Installation.

II. INSTALLATION

Option 1: By adding the details manually,
You can enter eSIM details manually. Please follow these steps:

To add and set up your eSIM via the manual method, please follow these steps:

1. Choose the “Manual” tab at the top

2. Copy the “SM-DP+Address & Activation Code” (manual installation information)

3. Tap on Network & Internet

4. Tap the Add or + icon next to Mobile Network

5. Tap Next when asked, “Don’t have a SIM card?”

6. Tap Enter Code Manually. You will be asked to enter your SM-DP+Adress as shared on your eSIM installation page.

7. Turn on your eSIM under Mobile Network

8. Enable Mobile data

9. Enable Data Roaming (Please turn off your primary line to avoid roaming charges from your carrier provider when overseas)

10. Set up an APN(access point name) on your device if required.

Within 5 minutes, you can set up an eSIM on your Google Pixel phone.

Here’s everything you need

1. An eSIM plan. Buy your Simly eSIM here.
2. An activation code - you should have received a code after purchasing
3. Internet connection
4. An oppo phone compatible with eSIM

How to set up an eSIM on your Oppo phone: step-by-step

1. Go to your Settings menu

2. Press SIM Card & Mobile Data

3. Press eSIM

4. If you have two SIMs on the phone, you will be told that enabling eSIM will disable your second SIM card. Click Enable

5. Press eSIM again if you have not been taken to a new screen

6. Press Add

7. Click Next

8. Add the activation code

How to activate an eSIM on your Oppo phone?

Your eSIM has not been installed - the only thing left to do is activate it.

Important: the moment you activate the eSIM, the length of validity starts to count down. Don't activate until you're ready to start using the eSIM.

1. Follow the steps after adding the activation code. Only turn the eSIM on if you are ready to use it.

2. Turn on mobile data (Settings > SIM Card and Mobile Data > Mobile data)

3. Turn on data roaming. To do this, go to Settings > SIM Card and Mobile Data. Then click the new eSIM and switch the green switch to turn data roaming on.

Within 5 minutes, you can set up an eSIM on your Samsung Galaxy phone.

Here’s everything you need

1. An eSIM plan. Buy your Simly eSIM here.
2. An activation code - you should have received a code after purchasing
3. Internet connection 
4. A Samsung Galaxy compatible with eSIM 

How to set up an eSIM on your Samsung Galaxy: step-by-step

1. Go to Settings on your Samsung Galaxy device.
2. Scroll down and select Connections
3. Tap on SIM Card Manager
4. Select Add Mobile Plan
5. Enter the activation code manually.
6. Once the eSIM has been added, select it as your primary mobile plan.
7. Your eSIM is now set up and ready to use.

How to install and activate an eSIM on your Samsung Galaxy phone?

1. Go to Settings
2. Select Connections
3. Click on SIM Card Manager
4. Select Add Mobile Plan
5. Select Add using manual activation code
6. Insert the alphanumeric data after the LPA
7. Your Samsung Galaxy will identify your mobile plan, and all you need to do is tap Confirm.

You’ll now be able to see Simly eSIM in your SIM Card Manager menu.

Within 5 minutes, you can set up an eSIM on your Google Pixel phone.

Here’s everything you need

1. An eSIM plan. Buy your Simly eSIM here.
2. An activation code - you should have received a code after purchasing
3. Internet connection
4. A Google Pixel compatible with eSIM

How to set up an eSIM on your Google Pixel: step-by-step

1. Go to Settings on your Google Pixel device.
2. Scroll down and select Network & internet
3. Tap on Mobile Network
4. Select Advanced
5. Tap on Carrier
6. Tap on Add Carrier
7. Enter the activation code manually
8. Once the eSIM has been added, select it as your primary carrier.
9. Your Simly eSIM is now set up and ready to use.

How to activate an eSIM on your Google Pixel

Please note that it’s important you activate your eSIM once you have arrived in your destination.

1. Go to: Settings > Network & internet
2. Select Mobile Network
3. Select the eSIM you want to use.
4. Click Use SIM at the top of the screen
5. Turn on Mobile Data
6. Turn on Data Roaming

Within 5 minutes, you can set up an eSIM on your Huawei phone.

Here’s everything you need

1. An eSIM plan. Buy your Simly eSIM here.
2. An activation code - you should have received a code after purchasing
3. Internet connection
4. A Huawei phone compatible with eSIM

How to install an eSIM on Huawei: step-by-step

Go to: Settings >Mobile networks > SIM management.

Select SIM 2

You will see a button that says, Auto-enable this eSIM

If you are not ready to use your eSIM, or you haven’t arrived at your destination, don’t activate your eSIM just yet.

Deselect the box if you are not ready to use the eSIM.

Click Add This eSIM, download and install the Simly eSIM to your device.

How to activate an eSIM on Huawei: step-by-step

Once you’re ready to start using your eSIM, follow these steps to activate it.

1. Go to: Settings > Mobile networks > SIM management > SIM 2.
2. Find the eSIM you installed and select it.
3. Turn on the button called Enable
4. Turn on Cellular/Mobile Data and Data Roaming from your settings menu.
5. Turn on Cellular/Mobile data - Settings > Mobile Data > Turn Mobile Data on
6. Turn on Data Roaming - Settings > Mobile Data > Scroll to SIM 2 and turn on data roaming

The Motorola Razr was the first device to do anyway with traditional SIM cards, so it's designed for the eSIM.

In this guide, we'll explain how to set up an eSIM on your Motorola Razr.

This should only take five minutes.

First, let's make sure you have everything you need.

Here’s everything you need

1. An eSIM plan. Buy your Simly eSIM here.
2. An activation code - you should have received a code after purchasing
3. Internet connection
4. A Huawei phone compatible with eSIM

How to install an eSIM on your Motorola Razr

Follow these steps to install your eSIM in just minutes:

1. Go to Settings > Internet and Network

2. Go to Advanced > Operator > Add Operator, then click on Next

3. Add the activation code

4. Press Start to begin downloading your eSIM profile

5. Your eSIM will be downloaded and added to your phone

 Now you're eSIM is installed, just follow these steps to make sure you have internet connection.

Turn on mobile data

1. Go to: Settings > Network and Internet > Mobile Network

2. Ensure that the Use SIM switch is on

3. Turn the Mobile Data switch on

Turn on data roaming

1. Go to: Settings > Network and Internet > Mobile Network

2. Turn the Data Roaming switch on

3. When your Allow Data Roaming? Pops up, click "Ok" if you agree.

As long as your device and network support it, yes, you can use tethering.

• If your device is iOS operated:

1.   Navigate to Settings.
2.   Personal hotspot
3.   Tap "Allow Others to Join."

Check the eSIM installation page to see if APN is needed. If the eSIM requires the APN to be manually configured, you must also set up the hotspot APN as follows: 

1.   Go to your device's Settings.
2.   Navigate to Cellular/Mobile Data Plans.
3.   Select your eSIM.
4.   Navigate to the Cellular/Mobile Data Network.
5.   Enter the APN from the eSIM installation details in the Personal Hotspot APN field in lowercase and as one whole word.
6.   Leave the username and password fields empty.

• If your device is Android operated:

Please follow these steps to enable your device's hotspot:

1.   Before enabling Hotspot and tethering, configure an APN if needed.
2.   Navigate to Settings on your device from the Home screen, pulling down the notification bar.
3.   Go to Network & Internet.
4.   Tap "Hotspot & tethering," then "Wi-Fi hotspot," and then enable the Wi-Fi hotspot.

After setting up and labeling your eSIM, you will be asked to choose your preferred line for calls and SMS. Make sure you select your Primary line to keep receiving calls on it.

Please consider that the data roaming fee may still apply to the call service based on your service operator.

If you have an active package on your Simly eSIM, please do NOT remove it.

To remove your eSIM:

1. Go to your device's Mobile/Cellular Settings
2. Choose the eSIM
3. Select Remove Mobile Data Plan

Phrases to tap may differ according to the devices.

So, when’s a good time to remove my eSIM?

• If you no longer need it

If the case is that you have a Simly eSIM that is limited to one use only and can’t be topped up, then absolutely you can remove your eSIM.

• If your package on the eSIM has expired

Once your Simly account has expired, feel free to go ahead and remove it. 

Please note that every time you purchase a new eSIM package in a country you’ve previously bought an eSIM in, you’ll get the same package as your previous one.

The new eSIM should always be installed all over again.

To avoid confusion about which eSIM is in the device, starting the installation from scratch is always best.

If you are traveling to the same country again, you can use the same eSIM you’ve used there before on the condition that top-up data plans are available. When flying to a different country, you should ensure that your Simly eSIM supports that country.

Make sure you turn off your eSIM between trips if you decide to keep it.

Our eSIM is mainly a data SIM. Thus, you can make calls or send messages online – WhatsApp services, for instance.

Most eSIMs don’t support phone calls and SMS text messages.

However, a few do! To know if your eSIM supports voice calls and messages, kindly check the description when browsing the different options. You can choose the plan type that fits your purpose in our Simly App.

First, you must ensure you have purchased a rechargeable eSIM; that is the only way to top it up later.

Before you confirm your purchase, check for this feature in the “additional information” tab.

1. Log into your Simly account (ensure you are logged in to the same account used for purchasing the eSIM you wish to top up).
2. Go to My eSIMs
3. Tap “Top up” on the eSIM to add a new package
4. Select the Top-up package you wish

In that case, please go to the "Transfer Your Data" feature. And to manually transfer your eSIM, go to the "Add Cellular Plan" option in the "Cellular" settings.

On other devices and previous versions of iOS software, however, you can’t transfer your eSIM. That is why we always recommend not removing or deleting your eSIM, unless you are sure it is no longer needed.

eSIM-compatible devices allow you to store multiple eSIMs but remember that they can’t be activated simultaneously. So, according to the device manufacturer and model, you can have one or two eSIMs active at the same time.

Here’s how you can find out which of your eSIMs are using data:

On iOS:

To check which eSIM is selected for data, please follow these steps: 

1. Go to Settings on your device
2. Tap Cellular or Mobile
3. Go to Cellular Data to see the plan used for data

If you have multiple eSIMs installed, your device will display the available plans as long as they are “On” under Cellular Plans.

On Android devices:

(Please note these steps may differ depending on your device. These steps do not apply to Samsung devices).

1. Go to Settings on your device
2. Go to Network & Internet
3. Go to Mobile Network to find the active plans

If you have multiple eSIMs installed, your device will specify which eSIM is being used by displaying its label. Your eSIM label is the nickname you chose for your eSIM at installation time.

On Samsung devices: 

1. Go to Settings on your device
2. Go to Connections
3. Go to SIM Card Manager

Scroll down and check under Preferred SIM Card which line is selected under Mobile Data.

You can easily figure that out in two ways: your Simly account and device settings.

On Simly’s App:

• Tap the wallet button
• Select the eSIM for which you wish to check data usage.
• If accessible, the data bar will tell how much data you have left. Alternatively, follow the instructions under "DATA USAGE."

On iOS Operating Devices:

Settings > Cellular/Mobile Data > Current Period Roaming

On Android Operating Devices:

Settings > Network and Internet > Data Usage or Mobile Network > Mobile

Any unused data will be lost after the validity period.

If you wish to continue using the same eSIM, and your eSIM is rechargeable, you can upgrade your plan to add a new data package.

However, you will soon be able to trade the unused Gigabytes!

Amazing news, isn’t it? Stay tuned.

If you no longer wish to keep your eSIM, you can delete it following these steps on your device:

1. Open Settings
2. Go to Cellular or Mobile
3. Select your eSIM
4. Tap on Remove Cellular Plan

Depending on our device model, you may see different phrases like Delete Mobile Plan or Remove eSIM

Remember that you can disable your eSIM instead of deleting it; this will turn your eSIM off temporarily.

Go to Settings > Mobile/Cellular > Turn on/off this line

A note to keep in mind is that pausing your eSIM won’t pause its validity period.

Your eSIM will still expire when it’s meant to, even if turned off. Moreover, if the eSIM was deleted accidently while still valid, it can’t be refunded.

For the step-by-step instructions on removing eSIMs from Android devices, please refer to ‘How can I remove an eSIM from my Android device?’

You can safely remove eSIMs from your device when:

There is no longer an active data package for the eSIM

When you buy an eSIM from Simly, it always comes with a data pack ready to be activated. You can see this from your account (on the Simly App or website) if there is still an active data package for your eSIM (not yet expired). If this is the case, please do not delete the eSIM from the device.

You no longer have a use for it

Some eSIMs from Simly can only be used once and can’t be topped up. You can remove these eSIMs after using them.

If you have an eSIM that you no longer plan to use, you can safely remove it as well.

Your new eSIM is for the same country/region

When you buy an eSIM from the store, you will receive a new eSIM each time. The new eSIM will always need to be installed. It’s always best to start to install on a clean slate to avoid confusion on which eSIM is in the device.

To remove your eSIMs from the device, navigate to your device’s Mobile/Cellular Settings, tap on the eSIM you want to delete, and select Remove Mobile Data Plan. Depending on the device, it can also be Remove eSIM, Delete Mobile Plan, or something similar.

For the step-by-step instructions on removing eSIMs from iOS devices, please refer to "How can I remove an eSIM from my iOS operating devices?"

You can use a Simly eSIM to access many apps and websites, assuming the app or website has no restrictions. And when we speak of restrictions, the reason behind that might be Proxy Settings or Security protocols.

eSIM data necessarily involves a routing method that utilizes a “roaming platform.” As a result, they may be inaccessible due to the app or website security settings.

To determine the expiration date of your data package, the first thing to look for is the “Validity” of your eSIM. Simly’s app shows the validity of each plan you explore. Thus it is plain to see before you make the purchase.

If the validity is 7 days, your eSIM will expire after 7 days. Simple, right?

But don’t take that for granted if you aren’t sure of your data consumption. In other words, if you use more data than expected, you will end up out of gigabytes before your package expires. In this case, you will need to top up using our Simly App.

You can easily figure that out in two ways: your Simly account and device settings.

On Simly’s App:
Tap the wallet button
Select the eSIM for which you wish to check data usage.
If it is accessible, the data bar will tell how much data you have left. Alternatively, follow the instructions under "DATA USAGE."

iOS Operating Devices:
Settings > Cellular/Mobile Data > Current Period Roaming

Android Operating Devices:
Settings > Network and Internet > Data Usage or Mobile Network > Mobile